RETURN, REFUND & CANCELLATION POLICY

We are committed to providing our customers with high-quality products and services.

This return and refund policy outlines the terms and conditions that apply to returns and refunds for products purchased from our store in India.

Return Policy

We do not accept returns of most products because of food category segment.

In special case, To be eligible for a return, the product must be in its original condition, unused, and in its original packaging. Some products may be exempt from our return policy due to hygiene or health reasons.

You will be responsible for the cost of shipping the product back to us. We recommend that you use a traceable shipping method.

To initiate a return, please contact our customer support team at support@swissroyal.co.in or use contact us tab.

Refund Policy

Once we receive your returned product, we will inspect it to ensure it is in its original condition. If the product meets our return policy requirements, we will initiate a refund to your original payment method. Please note that shipping and handling fees are non-refundable.

The refund amount will be the purchase price of the product minus any shipping and handling fees. Refunds may take up to 10 business days to process. If you have not received your refund within this time frame, please contact our customer support team at support@swissroyal.co.in

Cancellation Policy

You may cancel an order before it is shipped by contacting our customer support team or you can from your orders.

Reach out to our customer support team to assist you with any questions or concerns you may have.